Frequently Asked Questions

Can I cancel my order after it's been placed?
Sure, simply write to us at support@meartom.com and we will cancel your order if it has not already been shipped. Otherwise, unfortunately, you will not be able to cancel it and you will have to return the goods.

Is delivery free?
Yes, we offer free shipping on all orders within the United States.

Do you accept exchanges?
Yes, kust text us at support@meartom.com and ask for an exchange. You can exchange the items within 30 days of the delivery date as long as they are unused.

How long does it take to process and ship my order?
Order processing usually takes 0-2 business days (Monday-Friday). Delivery time is 6-10 business days (Monday-Friday).

How long will it take to receive a refund after I return an item?
After we receive and inspect your returned item, the refund will appear in your account within 7 days.

Contact Information

We operate Monday to Friday, 8:00 AM - 06:00 PM EST

Email: support@meartom.com
Phone Number: +19176953662

Store Name: Meartom
Company Name: LOYAL ECOM LTD

Company Number: 15842530

Address:
57 Wadhurst Avenue
Luton LU3 1UQ
United Kingdom