This page explains how return and refund requests are handled for orders placed with Meartom. If you no longer wish to keep an item or there is an issue with your order, please review the information below before contacting us.
Return Window
| Request Period | Within 30 days after delivery. |
| Contact Email | support@meartom.com |
| Information Needed | Order number and a brief description of your request. |
How to Start a Return
Before sending any product back, please contact our support team. Your request will be reviewed and return instructions will be provided based on the item involved.
Return instructions may differ from one product to another.
Product Condition
Returned merchandise should be sent back in the same condition in which it was received.
- The product has not been used.
- Original packaging is included.
- Tags or labels remain attached, when applicable.
- Accessories and included parts are returned with the product.
Inspection Process
- Returned items are reviewed after they arrive.
- The review is compared with the information submitted in your request.
- The next step is determined after the review has been completed.
Refund Processing
If a refund request is approved, the amount is returned to the original payment method used for the purchase.
Processing times vary between financial institutions. In many cases, the transaction appears within 7 business days after it has been processed.
Replacement Requests
If you would like a different product instead of returning your order for a refund, contact us before sending the item back.
- Replacement availability depends on current inventory.
- Available options are reviewed when your request is received.
Return Shipping
Customers are responsible for shipping costs associated with returning merchandise.
No separate restocking fees or return processing charges are applied to approved returns.
Order Updates
If you need to modify, correct, or cancel a recently placed order, please contact us as soon as possible.
Requests received before shipment begins are more likely to be completed.
Wrong or Damaged Items
If you receive an item that does not match your order or arrives with shipping damage, please send the following:
- Your order number.
- A description of the issue.
- Photos showing the item and its packaging.
Additional information about using our website is available in our Terms of Service.